Contact cly@worthresolving.com if you cannot find an answer to your Billing question below.
Cancellation more than 6 hours prior = 0.5 hours (cancellation report)
Cancellation less than 6 hours prior = 0.5 hours (cancellation report) + 1 hour (last minute)
Cancellation on route = Time + Kms from home - home + 0.5 (cancellation report) + 1 hour (last minute)
No, unless you are already on route then you bill for time + kms from home to home - no cancellation fee or report fee unless Director has given approval.
Yes, all transports are billed at 1.5 hours, unless of course your time from home - home is more than 1.5, then you bill for actual time from home - home.
Hours are billed in quarters and rounded up to the nearest quarter. For example hours from home - home equating to 4 hours and 39 minutes would be rounded up and inputted as a premium of 4.75.
Kilometres are billed in whole numbers and rounded up to the next whole number. For example kms from home - home equating to 87.4 would be rounded up and inputted as a premium of 88.
The last day of the month, no later than 10:00pm
The first day of the month, no later than 10:00pm
The 20th of each month for the previous month billed. If the 20th falls on a weekend you will be paid on the Friday.
In the app go into the visit and into forms. At the bottom there is a blue button to add a form. Select that and there is a search bar. Type in “receipt” and it will generate an option and select receipt. Fill in the form accordingly (you can only take a picture of the receipt not upload it. Ensure you hit the toggle at the bottom regarding submitting receipts. This is also a reminder to add the receipt amount to your premiums.
If you can’t take a picture of the receipt you can go through Chrome. If you select the client under caseload and then go into the “care management”, hit the bar that says services and a drop down menu will show up and select “client forms”. Select “Add Client Form”, under “Service” hit the “Not Set” and change it to “None” under “Form” type “Receipts” and “Start Filling”. Fill it out and you can upload the receipt from your phone this way. This can also be done on the computer if you have a receipt on your computer.
Contact reports@worthresolving.com if you cannot find an answer to your Report question below.
All visitation reports are required to be submitted through Alayacare weekly on Monday for the prior week worked. For example on Monday of this week I will submit all reports from Monday - Sunday of last week..
All reports are to be submitted in the "Service Tasks" section of the scheduled visit in Alayacare. Please make sure to clock in when using the app.
All Critical Incident Reports (CIR's) are required to be submitted within 24 hours of occurrence.
Submit a ticket with the day of the visit and the file.
You will fill out a One to One report.
You will fill out a Supervised Access report
Please do not change it yourself. Submit a ticket with the changes or correction.
Go to Tickets in WRP. Follow the instructions and under “Ticket Type” select the appropriate reason for your ticket. Someone will follow up as soon as they can and within 24 hours.
Contact rhiannonr@worthresolving.com if you cannot find an answer to your Alayacare question.
You can access the Alayacare Guide by selecting HERE
Contact hr@worthresolving.com if you cannot find an answer to your HR question below.
Select to view which documents are required to be up to date on your staff file, and when they need to be updated.
If you have expired documents on your staff file and have not submitted updated copies prior to the expiration date work will be placed on hold until the documents in questions are submitted.
As part of WR's contract with Children Services, as well as our Accreditation Standards, each staff member is required to complete the following trainings:
First Aid & CPR
Suicide Intervention
Self Harm
Trauma Informed Care
Therapeutic Crisis Intervention
Indigenous Training
Diversity Training
As part of being contract WR pays for the trainings provided, however does not pay for the time taken to attend. All staff have the option of attending external trainings at their own cost or through a secondary job that offers the equivalent training.
Select to view recertification timelines for each required training.
All time off is entered through Alayacare. While specific notice is not required as a courtesy we do ask for as much notice as possible. To review how to enter unavailability select HERE to view The Alayacare Guide.
All availability is entered through Alayacare. This can be entered as ongoing availability, or if you are unsure of your ongoing availability we ask that you enter weekly availability the Wednesday prior to the week being submitted. For example this Wednesday I will enter my availability for next Monday - Sunday.
First, and most importantly if your accident or injury is of critical nature and emergency services are required you need to contact 911.
The next point of contact would be WR On-Call who will provide further direction.
You will need to contact Cindy to ensure she is aware of any claim that has been submitted to WCB. As well you will need to complete a secondary Workers Compensation form which can be found by selected HERE.
While we cannot provide a letter of employment in the traditional form, please contact Cindy Ly. She will be able to provide a letter confirming your work with our agency as well as specific. To request a financial letter please fill out a ticket HERE.
Contact On-Call (587) 830-1391 if you cannot find an answer to your HR question below.
Should there being missing or unclear information in the Service Instructions section of a service please contact WR On-Call.
In a perfect world confirmation calls wouldn't need to happen, but given the amount of individuals involved on any given file this is the only way to ensure that everyone is aware of the scheduled service date and times, as well provides us an opportunity to mitigate any changes that may need to happen.
Ideally, confirmation calls will be conducted the day prior to service between the hours of 8:00am to 8:00pm.
For visitation Placement(s) and the scheduled Parent(s) should be contacted and be provided a confirmation of date and time of
More often than not we will proceed with service, but to be on the safe side always double check with WR On-Call. Times where we would cancel service are for files in which parent(s) are chronic no shows or there has been directive from the case worker to cancel service due to non confirmation.
No, because confirmation has been made with placement(s) it is their/the case workers responsibility to inform any professional establishment of a scheduled pick up or drop off.
First, attempt to contact the parent(s) directly. If they update you that they are on route, wait for them to arrive (within reason approx. 15 minutes). If there is no response update WR On-Call and wait 15 minutes (unless otherwise directed). If the parent(s) does not arrive with in 15 minutes contact placement(s) and advise of the return of the child(ren).
Always establish who the unknown person(s) is and double check the "Progress Notes" section of Alayacare. If the person(s) are not listed discreetly contact WR On-Call, ideally via text, and they can double check directly with the case worker or emergency after hours.
All availability is entered through Alayacare. This can be entered as ongoing availability, or if you are unsure of your ongoing availability we ask that you enter weekly availability Wednesday's prior to the week being submitted. For example this Wednesday I will enter my availability for next Monday - Sunday.
You do leave kiddo with parent(s) as they have been granted some unsupervised time. This is a check in at the beginning or end of a visit to ensure parent(s) are prepared for the visit, sober, etc and that everything went good while they were unsupervised.
Royal Oak Office: #2220, 11 Royal Vista Road NW
Kensington Office : 2nd Floor - 1131 Kensington Road NW, Calgary, Alberta T2N 3P4. You can also go to the website https://wrcss.com/contact.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.